Legal

Terms of Service

Last updated 1 September 2026.

These Terms of Service (the “Terms”) are an agreement between you or the entity you represent (“you”, “Customer”) and Agentonic AI LLC (“LyraTalk”, “we”, “us”), a limited liability company based in Orange County, California. They govern your use of the LyraTalk service.

By creating an account, or by using the service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm that you have authority to bind it.

1. The service

LyraTalk provides an AI agent that answers telephone calls, web chat and SMS on your behalf, captures and completes requests, and, where you connect one, reads from and writes to your booking, practice management or CRM system.

What the agent says and does depends on how you configure it: the business information, hours, services, prices, policies and workflows you supply. You are responsible for that configuration and for the agent’s conduct on your behalf, in the same way you would be for an employee answering your phone.

2. Accounts

You must provide accurate registration information and keep it current. You are responsible for the security of your account credentials and for all activity under your account. Tell us promptly at info@lyratalk.ai if you believe your account has been compromised. You must be at least 18 and able to enter into a binding contract.

3. Free trial

New subscriptions begin with a 14-day free trial.
A valid payment card is required to start the trial. We do not charge it during the trial period.
You may cancel at any point during the trial and you will not be charged.
If you do not cancel before the trial ends, your subscription begins automatically and the card on file is charged for the first billing period.
Trials are offered once per business. We may decline or shorten a trial where we reasonably believe it is being used to avoid paying for the service.

4. Fees and billing

Subscriptions are priced per location and billed in advance, monthly or annually according to the plan you choose. Annual plans are billed for the full year at the start of the term.
Each plan includes a monthly allowance of agent minutes. Usage beyond that allowance is billed in arrears at the per-minute overage rate shown on your plan at the time of purchase.
Optional add-ons, such as the web chatbot, are billed per location in addition to your plan.
Subscriptions renew automatically for successive periods of the same length until cancelled.
All fees are exclusive of taxes, which we add where required. Payments are processed by Stripe, and by subscribing you authorise us to charge your card for all amounts due.
If a payment fails we may retry it and may suspend the service until the account is brought current. Amounts more than 30 days overdue may accrue interest at 1.5% per month or the maximum the law allows, whichever is lower.
We may change our prices. Changes take effect at your next renewal and we will give you at least 30 days’ notice by email beforehand. Continuing after that date means you accept the new price.

5. Cancellation and refunds

You may cancel at any time from your dashboard, or by emailing us. Cancelling during the trial means you are never charged. Cancelling after that stops the automatic renewal: your subscription continues until the end of the period you have already paid for, and access ends then.

Fees already paid are not refundable, in whole or in part, except where the law requires it or where we have agreed otherwise in writing. There is no minimum term beyond the period you have purchased and no cancellation fee.

6. Acceptable use

You agree not to use LyraTalk, and not to permit anyone to:

make unsolicited marketing or automated calls in breach of the Telephone Consumer Protection Act, do-not-call registries, or any equivalent law;
impersonate another person or business, or configure an agent to misrepresent who the caller has reached;
give medical, legal, financial or other advice through the agent where providing it requires a licence or professional qualification;
harass, defraud, or unlawfully discriminate against any person;
upload content you have no right to use, or that infringes anyone’s intellectual property or privacy rights;
introduce malware, probe or breach our security, circumvent usage limits, or place unreasonable load on the service;
reverse engineer, decompile, resell, sublicense or provide the service as a competing offering, except as the law expressly permits;
use the service in violation of any applicable law or regulation.

We may suspend or terminate an account that breaches this section. Where the breach is serious or ongoing, or creates legal risk for us or a third party, we may do so immediately and without notice.

7. Call recording is your responsibility

Calls handled by your agent are recorded and transcribed. Many jurisdictions, including California, require that every party to a call be notified that it is being recorded, and some require their consent.

You are responsible for meeting those requirements for every call to your numbers, including configuring the spoken disclosure your agent gives and keeping it accurate. You confirm that you have the authority and any necessary consents to record calls made to the numbers you connect, and to have us process the resulting audio and transcripts. See our Privacy Policy for how that data is handled.

8. Your data

As between you and us, you own your content and the call data your agent produces: recordings, transcripts, summaries, extracted data and contact records. You grant us a non-exclusive licence to host, process, transmit and display that content solely to provide, secure, support and improve the service for you.

We do not sell your data, and we do not use your call content to train general-purpose AI models. We may use aggregated, de-identified statistics that do not identify you, your callers or your business.

You can export your data at any time while your account is active, and we retain it after closure only for the periods set out in the Privacy Policy. If you handle protected health information, we will sign a Business Associate Agreement before you send it through the service.

9. Our intellectual property

We own the LyraTalk service, software, models, documentation and brand, and all associated intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. If you send us feedback or suggestions, we may use them freely and without obligation to you.

10. Confidentiality

Each of us may receive non-public information from the other. Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers bound by comparable obligations, or where compelled by law after giving notice where legally permitted.

11. Third-party services

The service depends on third parties, including telephony carriers, cloud hosting, payment processing and AI model providers, and can connect to systems you choose such as a booking or practice management platform. We are not responsible for those third parties or for what a system you connect does with data we send it at your direction. Your use of a connected system is governed by your agreement with its provider.

12. Availability and support

We work to keep the service available and will give reasonable notice of planned maintenance where we can. We do not guarantee uninterrupted or error-free operation, and the service may be affected by third parties outside our control. Support is provided by email at info@lyratalk.ai. We may change or discontinue features, and will give at least 30 days’ notice before materially reducing a feature you depend on.

13. AI output

LyraTalk uses AI language and speech models. Their output is probabilistic and can be wrong: an agent may mishear, misunderstand or state something inaccurate. The service is a tool to assist your business, not a substitute for professional judgement, and you should review call outcomes as you would any other front-desk work. You are responsible for what your configured agent says on your behalf.

14. Disclaimer of warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available”. We disclaim all warranties, express, implied and statutory, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the service will be uninterrupted, secure, error-free, or will produce any particular result. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, even if advised that such damages were possible.

Our total aggregate liability arising out of or relating to these Terms or the service will not exceed the total fees you paid us in the twelve months immediately before the event giving rise to the claim.

These limits do not apply to either party’s liability for gross negligence, wilful misconduct, or fraud, to your obligation to pay fees due, or to any liability that cannot be limited by law.

16. Indemnification

You will defend, indemnify and hold us harmless from any third-party claim, and any resulting damages, losses and reasonable legal costs, arising from your content, your configuration of the agent, your use of the service in breach of these Terms or the law, or your failure to obtain any notification or consent required for call recording.

We will defend, indemnify and hold you harmless from any third-party claim that the service, used as permitted by these Terms, infringes that party’s intellectual property rights, and will pay damages finally awarded or agreed in settlement. This does not apply to claims arising from your content, your configuration, or your combination of the service with anything we did not supply.

The party seeking indemnity must give prompt notice, allow the other to control the defence, and provide reasonable cooperation.

17. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The state and federal courts located in Orange County, California have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and both parties consent to that venue. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and allowing 30 days to reach a resolution.

18. Term and termination

These Terms apply for as long as you have an account. You may terminate at any time under section 5. We may terminate or suspend your account if you materially breach these Terms and do not cure the breach within 15 days of written notice, or immediately for a breach of section 6 or non-payment.

On termination your right to use the service ends and we handle your data as set out in the Privacy Policy. Sections 8, 9, 10, 14, 15, 16, 17 and 19 survive termination.

19. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the service and supersede any prior discussions, unless we have signed a separate written agreement with you, which takes precedence where it conflicts.

Changes.We may update these Terms. We will post the revised version here with a new date, and give at least 30 days’ notice by email before material changes take effect. Continuing to use the service afterwards means you accept them; if you do not, cancel before they take effect.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Severability and waiver. If any provision is held unenforceable, the rest remains in force and that provision is enforced to the maximum extent permitted. A failure to enforce a right is not a waiver of it.

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

Notices. We give notice by email to the address on your account, or by posting in the dashboard. You give notice to us at info@lyratalk.ai.

Independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship.

20. Contact

Agentonic AI LLC, Orange County, California, United States.
info@lyratalk.ai